Montigo Resort Nongsa

We had a great experience at the resort, the Montigo teams are super friendly, kind and helpful, the Montigo Cabin sales person went all in to help both my kids with their batik craft and making sure both of them enjoy even without our present. the Montigo wellness staff are polite and nice. especially my therapist San San she so sweet and very friendly to chat with and I enjoy my hot stone massage so much. Our resort room are very spacious and we love the indoor pool and the king size room view and bathroom. but we notice that all sofa are kindly dirty, there's either crumb like stuff or white powdery dust on it not only for our room but also our friends and family room too. Tadd's Restaurant staff are very attentive to everyone who dine in. But as a vegetarian we are happy that there are vegetarian option but it would be better if the staff are more knowledgeable of different kind of vegetarian. Like us we are Latco Ovo Vegetarian we take egg, milk but we don't eat food that contain 5 alliums.(Tips: if you want you can grab food from other place like batam centre..etc) but overall every staff that we meant at the resort are great. I would recommend going for a short trip to enjoy the sea view and let yourself to have a slow and relax moment. for sure will go back again.

This is my 2nd time in Montigo and i came back with my family which is their first time. I am just surprise that from the Immigration we we're not greeted by someone from Montigo to collect our passport together to give it to Immigration so we have to pass the immigration officer one at a time. But there are other guests and in package tour and they don't need to go to immigration officer because someone from Montigo already collected their passport. My first time here also our passports were collected and submitted to immigration officer at the same time and we don't need to go to immigration officer. Same also when we went to Batam view as family our passport was collected by Batam view staff and no need for us to go to immigration officer. We were also told to wait for the shuttle because they have to on board first those package tour guests then when the shuttle is not full we were told to go. So it's like there's a VIP treatment for guests. As I've said this is not my first time. Other than that staff in hotel are very friendly and courteous. As for the facilities, all good. Only the Villa does not have utensils like spoon, fork, glass and plates. You will need to request for it. Food for breakfast are very good, a lot of variety to choose. Service is very good also because our guest room has water leaking from aircon and they fix it immediately.

Overall, the service was very good and staff were friendly. However, there was no ‘extra mile’ service and if you have no expectations, this is a decent and no frills holiday destination full of families, kids and corporate offsites. I personally will not patronise this place again as I would like a more exclusive and luxurious resort as a young adult. Limited food options so you will have to book in advance. We wanted to patronise the Japanese restaurant but it was fully booked by an entire company for the company dinner. Plus point is that every villa has a private pool so if you just want to stay away from everyone and do nothing but enjoy your private space, this is good too.